Pre-Orders FAQs

A pre-order is an order placed for an item that has not yet been released by the publisher/supplier. Walmart.ca often holds pre-orders for new and popular products, such as video games, video game consoles, DVDs, and toys. When you place a pre-order with us, we’ll ship your pre-order item as close to the release date as possible!

When you pre-order with Walmart.ca, you get a bunch of benefits:

• Guaranteed item
  No waiting in lines or overnight camping necessary.
• Locked down prices
  Get hot prices on hot pre-orders.
• Free shipping
  If your pre-order is over $35 (before taxes), shipping is free!
• Exclusive extras
  Get unique offers like video game beta codes and more (when applicable).

It’s easy! Simply add the item that’s available for pre-order to your cart and check out. You can choose one of our convenient shipping options, like Home Delivery or Store Pickup. After your order is placed, you’ll receive an email confirmation with everything you need to know.

It’s important to remember that the ship date is different than the release date (or “street date”) of a pre-order. Once your pre-order item is officially released by the publisher/supplier, we’ll send you an email letting you know that we’ve shipped it. You’ll get the item as close to (but not before) the release date as possible.

No, never! The cost of shipping is determined by your complete order, not by individual items.

Your credit card will only be charged once your item ships. If you’ve pre-ordered multiple items, your credit card will only be charged for individual items as they ship.

If your credit card expires prior to the ship date of your pre-order, you’ll need to contact our Customer Service team with updated information or your pre-order will be cancelled.

Please note, when you place a pre-order using a Walmart Canada gift card or Walmart Rewards, or PayPal account, you will be charged at the time your order is placed. .

When you place a pre-order, our systems create an authorization hold on your credit card. This hold is not a charge — it simply confirms your card is valid and has available credit equal to the purchase amount. The charge for your pre-order does not occur until the item ships.

Please note, if you use a Visa Debit card, an authorization hold will still be placed. Visa Debit functions like a credit card, but uses the funds in your debit account, rather than your credit card’s available credit.

Sometimes, select pre-order items may have reduced pricing for a limited time.

Beta codes are only offered on select video game pre-orders, not all. Sometimes, a publisher will release a beta code so that excited gamers can try the game online as they wait for the official release. If your video game pre-order is eligible, you’ll get an email notification with the beta code once it is made available from the publisher. Be sure to check your junk/spam folder or add Walmart.ca as a safe sender!

If you have a Walmart.ca account, you can log in to make changes or cancel your order within 30 minutes of placing it. We can’t modify or cancel an order beyond this time. But, we do offer easy return options once you receive the item and decide you don’t want it.