Buying from a Third Party Seller

Yes. As the COVID-19 situation continues to change, we’re taking action to better serve you, our associates, and our Sellers. We’ve temporarily updated our Return Policy, effective immediately. These temporary changes are in addition to the existing Third Party Return Policy and apply to both in store returns as well as direct-to-seller returns for Third Party items.

• Bulk returns will not be accepted (i.e. more than three of the same item)
• Select items will now be considered final sale if purchased after June 1, 2020, including headphones, earphones, mattresses, air mattresses, sleeping bags, and face masks.
• We will not accept returns on any item without a receipt or order number.

We apologize for any inconvenience this may cause. Thank you for your understanding during this time! Read more COVID-19 updates.

In-store returns eligibility

Items sold by Third Party Sellers with a retail price of $150.00 CAD and below can be returned to any Walmart store, subject to the exceptions listed below. If you wish to return items with a retail price above $150.00 CAD, please reach out to the Third Party Seller directly.

For Third Party items related to the categories listed below, contact the Seller directly. These items will not be accepted in stores.

• Outdoor fuel-powered equipment
• Dangerous goods (i.e. hazardous materials containing chemicals, compressed gas or liquids which could pose a health or safety risk, etc)
• Oversized items (i.e. full-sized mattresses, large appliances, items weighing over 100 pounds, etc)

Please note, Third Party items returned to a Walmart store must include all original packaging and materials as well as the order number.

Return window

Most Third Party Sellers have a minimum return window of 30 days from the date of delivery, with the exception of certain electronics items. The following items will have a minimum return window of 14 days from the date of delivery:

• Computers
• Tablets
• Laptops
• Monitors
• Printers
• Camcorders
• Digital cameras
• GPS units
• Wearable tech
• Video game consoles & handhelds
• Video games
• Computer games
• Wireless prepaid phones

Please note, contract post-paid phones must have a return window of 15 days. Longer return windows are not permitted for contract post-paid phones. Subject to applicable legislation. Conditions may vary by carrier. Please see plan terms and conditions.

General return eligibility

If the conditions in a Seller's return policy are met, you can return items to the Seller by contacting the Seller directly for return instructions or by returning eligible items to a Walmart store.

The following exceptions apply to all items, both in store and direct to Seller.

Final sale items cannot be returned

Prescription medication, prepaid phone cards, pierced earrings, special order jewelry, photo custom services, underwear or items that include underwear, swimwear when hygiene liner is removed, sexual wellness items, family planning products, and food items.

Items that must be returned unopened

Video games, computer games, portable video players, headphones & portable audio, prerecorded music, movies, software products, ink cartridges, disposable contact lenses, air mattresses, breast pumps, drones with GPS function, personal care items (feminine care, hands and feet, incontinence, massage and spa products, men’s grooming, oral care, and woman’s hair removal), and car seats.

Halloween costumes

Unopened Halloween costumes can be returned both in store and direct to Seller up until 7 days prior to October 31.

Food items

Any food items purchased from Third Party Sellers are considered final sale. Food items may not be returned to Walmart stores or shipped back to Sellers. In the event of a Seller-fault return reason (i.e. expired item upon arrival, damaged item, incorrect item, etc), please contact the Seller directly to request a refund.

Additional exceptions

Please note, some Sellers may have exceptions for certain items. If you’re unsure about the Return Policy for an item, please contact the Seller directly.

Yes! For your convenience and peace of mind, eligible Third Party items can be returned to Walmart stores.

For Third Party items related to the categories listed below, contact the Seller directly. These items will not be accepted in stores.

• • Items with a purchase price over $150 CAD
• Outdoor fuel-powered equipment
• Dangerous goods (i.e. hazardous materials containing chemicals, compressed gas or liquids which could pose a health or safety risk, etc)
• Oversized items (i.e. full-sized mattresses, large appliances, items weighing over 100 pounds, etc)

Please note, Third Party items returned to a Walmart store must include all original packaging and materials as well as the order number.

We’re sorry that something didn’t go right! If the item is eligible for a return, please follow the steps below to return it:

In store return:

• Please bring the item(s) along with all the original packaging and materials to the Customer Service desk at your Walmart store. We also require your order number to process the return. Please note, only items valued less than $150.00 CAD are eligible for in store returns. If you wish to return items with a retail price above $150.00 CAD, please reach out to the Third Party Seller directly.

Direct to Seller return:

• Click the “Contact Seller” option on your order details page in “My account”.
• Select the item(s) you wish to return.
• Select the reason as “Returns”.
• Please briefly explain the reason why you would like to return the product.
• Click the “Submit” button.

Please note that customers may be required to pay return shipping charges on Direct to Seller returns.