My Account FAQs

If you can't remember your password, we'll email it to you shortly after you follow these easy steps:

1. Go to the forgot password page.
2. Enter and confirm your email address and click the “Reset my password” button.

We'll send a new password to the email address you've provided. Make sure to check your spam filters if the message does not arrive within a few minutes.

Absolutely! Here is a list of the personal information you are able to edit in your account:

• Phone number
• Name
• Postal code
• Email address
• Account password
• Language preference

You can update any of these items in just a few easy steps:

1. Sign in to your Walmart.ca account.

2. Select "My account" and then choose “Personal settings”.

3. Click the “Edit” tab of the section you're trying to update and make any necessary changes.

4. Be sure to click the “Save” for each section that you update.

You can change any of your billing or shipping information during the checkout process. When you’re asked for this information, add the address or billing information you would like to use and click “Save this shipping address” or “Save this billing address”.

1. Click the “Store” icon on the top of any page. This will bring you to a new page with a search feature and a map.
2. Enter a postal code in the search bar titled “Find a store”, and this will bring up a list of Walmart stores near that postal code, as well as a map with their locations.
3. Click on the Walmart you would like save as your store, and a white box will pop up with details including the services offered at that location, address, and store hours.
4. If this is the Walmart you would like save, click the blue link titled “Save as My Store”.

We’ll be sad to see you go, but if you would like to close your account you can call Customer Service and they will suspend it for you. They can be reached at 1-800-328-0402. If at any point in the future you would like to reactivate your suspended account, please call Customer Service and they will help you through the process.

Simply click on your name on the top right-hand side of the page, and then click “Sign Out”.

Signing up for our email newsletter might be the easiest thing you do all day!

1. Scroll down to the bottom of the page. You can do this from any page on our website.
2. On the right side of the page you’ll see a heading that says “Sign up for our newsletter”. Enter your email address in the empty box and click the  “Sign Up” button.
3. That’s it! I told you it was easy.

You’ll receive a welcome email from us within a few minutes. If you don’t see it, check your spam filters or junk mail — it could be hiding somewhere. If at any time you would like to unsubscribe from our emails, you can click the “unsubscribe” link at the bottom of any email.

We’ll be sad to see you go, but if you would like to close your account you can contact us and we will close it for you. If at any point in the future you would like to reactivate your account, please contact us and we will help you.

Yes! You can update the credit card saved to your account by following these simple steps:

1. Sign in to your Walmart.ca account.
2. Select "My account" and then the "Credit Cards" tab.
3. You can add a new credit card, edit or remove an existing credit card, and/or designate a primary credit card.