Return Policy and Warranty FAQs

Yes. As the COVID-19 situation continues to change, we’re taking action to better serve you and our associates. We’ve temporarily updated our Return Policy, effective immediately. Please read the temporary return policy updates that are also in effect for Third Party items purchased on Walmart.ca.

Walmart Canada Return Policy Update:

• We’re extending our return policy on all items purchased on March 14, 2020 onwards. These items are eligible for an additional 30 days above our typical guidelines.
• Other temporary changes:
• We’re not accepting bulk returns of more than 3 of the same item.
• We’re not accepting returns for any of the following items and any of these items purchased after June 1, 2020 will be final sale:

  -Headphones & earphones
  -Air mattresses & sleeping bags
  -Items without a receipt

• We’re accepting returns on opened packages/boxes again.
• All merchandise may be refunded or exchanged within 120 days, providing the receipt accompanies the product, except for the following:

45 days

Computers, tablets & e-readers, laptops, monitors, printers, camcorders, digital cameras, GPS units, wearable tech, video game consoles & handhelds, video computer games, wireless prepaid phones, and 15 day contract post-paid phones*
*Subject to applicable legislation. Conditions may vary by carrier. See plan Terms & Conditions.

60 days

Televisions, DVD players & recorders, home & portable audio systems, portable video players, telephones, containing flammable components, tents, pools, air conditioners, MP3 players, iPod, iTouch, pre-recorded music, movies, software products, ink cartridges, disposable contact lenses, drones with DPS function, outdoor power equipment.

Final sale

Prescription medication, gift cards, pre-paid phone cards, ammunition, fireworks, digital downloads, Clearance (except for private brand labels), pierced earrings, special order jewellery, photo custom services, all undergarments, all swimwear & cover-ups, personal care items, sexual wellness & family planning, items without a receipt, headphones & earphones, air mattresses & sleeping bags, and trading & collector cards, and face masks.

We apologize for any inconvenience this may cause. Thank you for your understanding during this time! Read more COVID-19 updates.

Sure thing! Just like shopping at a Walmart store, you can return almost anything you buy from our website. You can see the return options for your purchase in the Order Details page of your account, and if you checked out as a guest, you can find the return period for the item in the digital receipt, which is sent via email when your order ships. Before making a return, check our Return Policy to make sure the product is eligible.

Good to know: Along with the product, we will also refund any tax and environmental fee. We will also refund any associated shipping charge for defective products, or if you received the wrong item.

Please know that we will not refund shipping charges if the return is due to “Buyer’s Remorse”, or in other words, if you change mind about your purchase.

Online Purchases from Third Party Sellers

Please read the return policy for Third Party Sellers.

here are two easy ways to return an online purchase:

Returning an online purchase by mail is the easiest way to return a large or heavy item. Returning an online purchase is fast and easy, and you can get the ball rolling from your own home:

1. Log in to your Walmart.ca account

2. Choose the order from which you’d like to return an item, and click “Manage order”

   

3. In the “Order Information” box, click “Return items”

   

4. Choose whether you’d like to return a few individual items, or if you’d like to return everything in the order. Once you’ve selected the item(s) you’d like to return, scroll to the bottom of the page and click “Continue”.

   

5. You’ll have the option to return these items to a store, or return your items by mail. Once you select your return method and click “Continue”, you’ll see instructions for how to complete the return process.

Good to know: If you decide to return something by mail, you can usually drop the item into any Canada Post mailbox. Larger items will be eligible for a “call tag”, which means someone will come to your house to pick up the item. In this case, the carrier will call you to arrange a pickup time. And one more thing — if you choose to return your purchase by mail, we’ll cover the shipping cost.

Please read how to return items sold by Third Party Sellers.

Of course! If you placed an order without an account, simply create a new account and attach your order. It’s as easy as 1, 2, 3!

Heads up: if you’re creating a new account with the intention of attaching an order, make sure to use the same email address you used to place your order.

1. Create a Walmart.ca account

2. Once you’re in your account, enter your order number in the section “Add a recent order”

   

3. To return any items, follow the steps above for returning online purchases

And you’re done!

Along with being able to return items, having an account will allow you to save your orders in your order history for future reference, track the progress of any future orders, and print your shipping receipt.

Please hold on to your Walmart Canada gift card until you receive your item and know you’re happy with it. In the event that you’d like to return an item that you used a Walmart Canada gift card to pay for, you can make an in-store or online return and the refund will go back to the same gift card, which you can use for future purchases.

If you’ve already disposed of your Walmart Canada gift card, you can return your item at your local Walmart store and an associate will provide you with a new gift card with the refunded amount. If you’re not able to return your item at a Walmart store, please contact our Customer Service team.

Get in touch with our Customer Service team. We’re always here to help!

We’re sorry if you experienced an issue with your recent online grocery order! You can return any item from a grocery order to a Walmart store. Please note that lost or missing items cannot be refunded in store. Alternatively, you can request a refund online by following these simple steps below.

Registered customers — If you have a Walmart.ca account and your delivery was within 3 days, there’s an easy way to request a refund for an item. Please follow steps 1 to 5 below.

Guest customers - If you don’t have a Walmart.ca account and checked out as a guest, please create an account. Once you’ve registered your account, you can easily submit a refund request using steps 1 to 5 below.

1. Sign in to your Walmart.ca account.
2. Select the order  from which you’d like to request an item for refund and click “Order History”.
3. Select “Request refund” under the Order Information area.
4. Choose the item(s) you’d like to request a refund for and select the reason for return.
5. Once you have selected “Continue,” your refund request has been submitted. You’ll receive an email from us confirming your refund request has been received. Within 48 hours our Customer Service team will review the request and, if approved, send a final refund confirmation at which time a credit can be issued to your original method of payment. Once the refund is applied, the funds will appear in your account between 3 to 5 business days, depending on your financial institution. Please note, if purchases were made in part using an eVoucher or promo code, we are unable to refund or reapply the eVoucher or promo code.

We offer this process as a faster way for you to request a refund. However, in some instances, further validation may be required and we will ask you to reach out to our Customer Service team for a refund.